April 07 2012
We stayed 2 nights and wish our schedule allowed more time here. If I could figure out a way to rate it better than excellent I would. If I were going anywhere in Sicily, I would come back here just to stay at this hotel. Everything was splendid top to bottom. While the views are incredible and better than you can imagine from the pictures, and the rooms magnificent, the service and the people here surely made this hotel the most enjoyable of any in which we stayed. (My husband and I love to travel, both in the States and abroad and I always look at the reviews to get a sense of where to select). We had an excellent night's sleep, the bed very roomy and comfortable. (The pillows were great, I mention this because I need a good pillow to get a good nights sleep.) The hotel and rooms were spotless. The patio and lobby were so beautiful. When we arrived it was past lunch time, but the staff offered to make us a snack. We sat on the terrace patio and in no time we had salads and plates of cheese. The sun was shining, Mt Etna smoking, the food was good and the afternoon was nothing short of perfect.
Additionally, Katherine who greeted us at the front desk was the epitome of hospitality. She gave us great suggestions on the area, explained the shuttle service and made us feel welcomed like we were family.
We thought the breakfast was fantastic. There was ample fresh tomatoes, fruit, bread, yougurt, salami, hams, pastries, and on and on. Both days there also was a specialty item like an egg and spinache dish or quiche like recipe. Cudos to Clara.
We had a car, but used the shuttle service down to Taormina. It could not have been more convenient. We used it both nights and made arrangements at the front desk. We never waited more than a minute for the return pick up. Allessandro was the driver and was very accomodating.
We visited the hotel bar after our return from dinner and Mario and Andrea were warm, friendly, courteous, funny and a joy to talk with. Also thanks to Charlie and everyone else.
The staff went over and above in addressing our every need, including preparing an ice pack for a swollen knee.
It is experiencing gems like this hotel that make a trip become a treasured memory, not just a moment in time.
Reviewed on TripAdvisor 7 April 2012
GMA, Indiana USA, stayed March 2012